Frequently Asked Questions

Yes. Registration, creating your profile, browsing matches, searching and receiving connection requests are all free. Free members can even reply in chat and receive calls when a premium member reaches out first. A paid plan is only needed to send connection requests, start conversations and make calls yourself.

Download the Bihar Shaadi app or open biharshaadi.org, enter your mobile number and verify the OTP. You can also continue with Google. Then fill in your profile details and upload your photos.

Anyone of legal marriageable age in India — 21 for men and 18 for women — who is genuinely looking for marriage. We mainly serve families from UP, Bihar and Jharkhand, including those settled in Delhi, Mumbai, Kolkata, Bengaluru and abroad.

Yes. During registration you can choose who the profile is for — yourself, son, daughter, brother, sister, relative or friend. That relationship is shown on the profile so other families know who they are speaking to.

Use the app for the complete experience — chat, voice and video calls, photo sharing and notifications are only in the app. The website is best for registering, editing your profile and managing your membership.

Your profile goes into a review queue and its status becomes "Pending". A real person from our team in Patna opens it and checks your details and every photo — that the photos show one clear person, that the details are complete and sensible, and that no phone number or social media handle is hidden in the text. After that it is either approved and made live, or sent back to you with a reason. You can keep browsing the app the whole time.

Because this is a marriage platform, not a social app. Automatic checks miss the things that matter to families — a photo of someone else, a profile created to waste people's time, or contact details planted to move the conversation off the app. A human reviewer catches these, which is why every member you see has been checked by us.

Usually a few hours. Every profile is checked manually by our team, so it can take longer on busy days. You will get a notification the moment your profile goes live.

The most common reasons are an unclear or group photo, a photo that is not of the person, incomplete details, or contact information written in the profile text. The exact reason is shown at the top of your app screen — fix it and resubmit, and we will review it again.

You get a notification either way, and a coloured banner appears at the top of the app: an orange banner while it is under review, and a red banner if it was not approved. The red banner shows the exact reason our team wrote and takes you straight to Edit Profile when you tap it.

Tap the red banner (or open Edit Profile), correct exactly what the reason mentions — usually replacing a photo or completing missing details — and save. Your profile automatically goes back into the review queue; there is no separate resubmit button. There is no limit on how many times you can correct and resubmit, and it costs nothing.

Yes — you can browse matches, search and shortlist profiles while you wait. What you cannot do until approval is appear in other members' matches, send connection requests, or buy a membership. Everything unlocks the moment your profile goes live.

Every new photo is reviewed separately, even on an already-approved profile. Until it is approved you can see it but other members cannot, and your existing photos stay visible as normal. This usually takes a few hours.

Yes, if other members report you and our review finds genuine misuse — fake identity, harassment, asking members for money, or sharing someone else's photos. We act on reports seriously because one bad actor damages trust for every family on the platform.

Yes, any time from Edit Profile. Text changes appear immediately. New photos go through the same manual review before other members can see them.

A clear, recent, front-facing photo of just the person, without sunglasses or heavy filters. Add a few more showing you in normal settings. Group photos, celebrity photos and images with phone numbers are rejected.

Yes. In Settings you can hide your profile photos so only paid members can see them, and you can turn off your last-seen status. Your phone number is never public in any case.

Open their profile and send a connection request. Once they accept, a chat opens between you. Sending connection requests requires a Pro Lite or Pro membership; receiving and accepting them is free.

Chatting needs an accepted connection between you. Starting a conversation requires a Pro Lite or Pro membership — but if a premium member messages you first, you can reply and chat freely even on the free plan.

Calling unlocks only after a real two-way conversation — both you and the other person must have sent at least one message each. This protects members from unwanted calls. Making a call also needs a Pro Lite or Pro membership, but anyone — including free members — can receive calls from a premium member.

No. Your phone number is never shown on your profile. All chats and calls happen inside the app, so you decide if and when to share your number personally.

Yes. Press and hold your message to edit or delete it, as long as it was sent within the last hour or has not been read yet. Deleted messages show as "This message was deleted" for both of you.

Open Partner Preferences and widen your age, height, district or caste range — very narrow preferences reduce matches sharply. Also complete your profile fully and add clear photos, as complete profiles are shown to far more people.

Pro Lite gives you unlimited chat, voice and video calls, advanced search filters and twice the daily matches. Pro adds Profile Spotlight to appear at the top of search results, plus direct access to contact numbers.

On the website you can pay by UPI, debit card, credit card, net banking or wallet through Razorpay. In the app, payment goes through your Google Play or Apple App Store account.

Yes — through our website. Payments made inside the Android and iOS apps are handled by Google Play and the Apple App Store, which do not offer UPI. On biharshaadi.org you can pay by UPI, card, net banking or wallet, and your membership then works in the app automatically.

Open biharshaadi.org in any browser and sign in with the SAME mobile number you use in the app. Go to the Premium Plans page, pick Pro Lite or Pro, and pay by UPI, card or net banking. Your membership activates instantly on your account — just open the app (or close and reopen it) and all premium features are already unlocked. There is nothing to enter or restore.

Close and reopen the app first — most activations complete within a few minutes. If it still shows Free after that, contact us with your payment reference and we will activate it manually.

App Store and Google Play memberships renew automatically unless you cancel at least 24 hours before the period ends. You can cancel any time from your Google Play or Apple subscription settings.

Memberships are generally non-refundable once the benefits have been used, as explained in our Terms. If you were charged twice or the plan never activated, contact us and we will make it right.

Your profile and all your connections stay exactly as they are. You simply return to the free plan, which means you can no longer send new connection requests or start new chats until you renew.

No. The Bihar Shaadi app blocks screenshots and screen recording throughout, so your photos and conversations cannot be captured and shared outside the app.

Every account is verified by mobile OTP, and every profile and photo is reviewed manually by our team before going live. Members can report anyone in one tap, and reported profiles are investigated and removed if genuine abuse is found.

Never send money and never share an OTP with anyone, whatever reason they give. Report and block them immediately from the chat menu — our team reviews every report. Bihar Shaadi will never ask you for an OTP.

Blocking works both ways — you disappear from their matches and search results, and they disappear from yours. They are never told that you blocked them. You can unblock from Settings at any time.

Your data is used only to run the matrimony service — showing you matches and letting members connect. We never sell your data. Full details are in our Privacy Policy.

Check that the number is typed correctly and that you have network coverage, then wait for the timer and tap resend. If it still does not arrive, try signing in with Google instead, or contact us.

Contact our support team from the Contact Us page with your profile ID and the new number. We will verify your identity and update it for you.

Go to the Delete Account page on our website, or Settings in the app, and follow the steps. Your profile, photos, chats and connections are permanently removed and cannot be restored.

Congratulations! You can hide your profile from Settings if you want to pause without losing anything, or delete it permanently. We would also love to hear your story — write to us from the Contact page.

Update to the latest version from the Play Store or App Store, then restart your phone. If the problem continues, contact us with your phone model and what you were doing when it happened.

Use the Contact Us page on this website or the Contact Us option inside the app. We are based in Patna and reply to every message, usually within one working day.